Billing errors every single month

<p>We cancelled our uncapped adsl with you people last year around September, you confirmed and it was moved into the pool, after which we contacted a new service provider who we have been paying ever since. Despite all this, the idiotic Telkom employees who performed the cancellation apparently did it wrong, since our billing information was never updated and you still charge us for the uncapped adsl each month. We have phoned twice now, tomorrow will be our third time, to tell you of this. Last month the charge was still there and then reversed, this month the charge is STILL there and no reversal. Tell me, do you only employ people who are not interested in doing their job? Or are you just trying to ***** from me and hoping I don't notice?</p>