BILLING ERRORS

I have sent numerous correspondence with regards to my Fibre Installation on my account ********** 6 since May 2018.

We app**** for Fibre through Telkom, as provider, and Vumatel, but my account is being incorrectly charged for the last two months!!

We converted to Fiber, 20/2Mbps Uncapped on a contract/12 month basis (and not month to month) effective in May 2018.

1. We selected the contract via the Vumatel website https://shop.vumatel.co.za/package/4yNUMPE794 (Screenshot 1 and 2 attached)

2. The Vumatel contract confirmed that the following are FREE: * Data to selected social networking sites * Wifi Router * Installation of Vumatel CPE * Connection to Telkom Internet * Activation (Screenshot 3 attached)

3. Subsequently, I have been charged for the following: * Fibre Installation (R1 725) AND * Connection (R1 007.77) (Telkom account as reference attached).

According to Vumatel, they are unable to assist and needs to be taken up with Telkom accounts.

Since the Fibre conversion, it has been a real nightmare and extremely frustrating, going, up and down between Telkom and Vumatel. We chose Telkom as our provider, due to our previous excellent experience and service, but if I knew about the struggles, I would have never changed!

Please confirm receipt of my message and confirm that the Fibre Installation (R1 725) and Connection (R1 007.77) Fees, will be refunded to me accordingly.

Regards Charmaine Gericke ********** 876