KK
KG K
1 reviews | Active since May 2016
06 Feb 2018, 10:48
Billing Errors
Telkom billed me for Spend Limit which is capped for R0.00, how possible is that? Did not debit the account and they charge me for not debiting...? This should be rectified or they should cancel their services.
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Replies (2)
Telkom's replyOfficial
01 Mar 2018, 11:53Hi kdkgakatsi,
Thank you for making contact with us.
Please be advised that you were charged 500 extra on the number *** for spend limit usage, we have however only reduced the spend limit to 0.00 today, will be effective on the 1st of April.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply01 Mar 2018, 11:53
Official
Hi kdkgakatsi,
Thank you for making contact with us.
Please be advised that you were charged 500 extra on the number *** for spend limit usage, we have however only reduced the spend limit to 0.00 today, will be effective on the 1st of April.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
KK
KG K's updateReviewer Update
01 Mar 2018, 12:22My spend limit was set to be R0.00, how was i charged when my spend limit was R0.00.
I am not going to be charged ********ly, go through the account and see that my account has been on R0.00 spend limit. Whoever changed the limit is none of my business. You can help me by cancelling this **** right now. If your *********** staff can not deal with this issue i will gladly hand it over to my representative.
KK
KG K's update01 Mar 2018, 12:22
Reviewer Update
My spend limit was set to be R0.00, how was i charged when my spend limit was R0.00.
I am not going to be charged ********ly, go through the account and see that my account has been on R0.00 spend limit. Whoever changed the limit is none of my business. You can help me by cancelling this **** right now. If your *********** staff can not deal with this issue i will gladly hand it over to my representative.