Billing Errors

<p>Telkom Mobile has the worst service ever imaginable and to add to that incompitent consultants. they dont follow their own procedures at all. My account was not debited and I was advised to make a manual payment which I did. a few days later my line is suspended and need to call Telkom Mobile, a consultant confirms that my payment is received but my lines will not be unsuspended until I pay a R129 reactivation fee which will take 48hrs to reflect before my line is reactivated. Now why was I not told this initially and could have avoided this drama, I have been waiting for over 2 days for the Manager to call me to no avail. Is this client service or they will ignore you until the problem goes away ? </p> <p> </p> <p>I dont see myself renewing my contracts and I bet I'm not the only in this position. Telkom does not value its clients at all and will definately will not go the extra mile at all to resolve simple issues timeously to improve customer experiences. </p>