Billing Error

Telkom @ Ilanga Mall (Nelspruit)

I visited the branch (28th June) with the intention to change my banking details, however, on the 30th of June, an amount of R859 went off my account which was 5 days after my normal Telkmmobi debit order runs.

I was told that the incorrect debit order cannot be traced and I should send my bank statement as proof, however, a week later, I received an email that my statement does not meet the required format for payment allocation hence rejected by Kwanele Ngwane. Billing error case. ***6 - Agent (Karabo Dube)

I visited the branch again and was assisted by a different consultant who logged the incident for reversal, however, the following week, I received a call and the agent rejected my dispute with insufficient information as he could not review the statement attached on the incident. He made me wait on the call for 15 minutes whilst he was trying to gather all the information!

This is poor client service and I demand my refund back into my account with immediate effect or else I will contact ombudsman!

Billing Collection Case number: ***9

Ndlovu T. Sebenzile