JK
Justin K
1 reviews | Active since Nov 2011
29 Apr 2015, 03:26
Billing Error
I was debited for my monthly subscription on the 23rd of this month. I then receive an SMS stating I will be debited again on the 30th of April.<br> <br> Why am I being debited twice?<br> <br> This is after I paid R877 via EFT for the previous month. I sent an email via the Telkom website but I have yet to receive a reply.
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Telkom's replyOfficial
29 Apr 2015, 09:06Hello GQman,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Luleka Kewana
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Luleka Kewana
Telkom Social Media Team
Best regards,
Telkom's reply29 Apr 2015, 09:06
Official
Hello GQman,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Luleka Kewana
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Luleka Kewana
Telkom Social Media Team
Best regards,