Billing Enquiry - put on hold for 10 minutes!!!!

<p>Good day</p> <p> </p> <p>I called Telkom and spoke to an agent and advised her of my query. I explained that I dont understand why I was debited so much because one of my contracts are cancelled. She proceeded to ask me what the number is and I advised her that I no longer have that number because it was a modem and its cancelled. She continued with her security questions - not advising at any stage what she will be doing and why and then puts me hold. I held and held and it got to almost 10 minutes and I hung up. It is proper etiquette to inform your client of what you doing or what the hold up is if any but I was waiting for her to get back to me and nothing. I am so dissappointed by this brand because they are a telephony company and should know better. Last month I also had a query with my account and I was debited when I shouldnt have been according to what the consultant at the Telkom store told me. To my suprise they debited what they should have debited this month and this month they are debiting more AGAIN!!!!!!! </p> <p> </p> <p>I wasted 10 minutes of my time holding on to someone's ignorance. </p> <p> </p> <p>I am not pleased at all with the service that I am currently receiving and this is definitely NOT what the Telkom brand so boastfully advertises. </p> <p> </p> <p>Therefore, I require that someone contacts me to recover this service!</p> <p> </p> <p>Kind Regards</p> <p>Taryn ****enson</p>