HK
Heather K

1 reviews | Active since Jul 2012

11 May 2016, 14:33

Billing Enquiry not being sorted out

<p>We moved offices in October last year and we couldn't keep the lines so got new lines and cancelled the old numbers in November. Since then Telkom has messed up the billing and I am being overcharged. I had confirmation that the cancellations were done, but the numbers show as still active. I phone Telkom and they push me from pillar to post - sales department refer to biiling and billing refer me to sales or to the Telkom store. I have tried for five months to get it sorted to no avail. Please assist. Thank you</p>

0
Replies (3)
Telkom
Telkom's reply13 May 2016, 12:53
Official
Hi Heather.K , Thank you for making contact with us. This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon. We do apologize for any inconvenience we have cause to you. Your reference number is: SM232982 Regards Luleka Telkom Social Media Team
HK
Heather K's update18 May 2016, 07:29
Reviewer Update
LINES HAVE BEEN SUSPENDED THIS MORNING !!!! I HAVE BEEN DEALING WITH TELKOM SINCE JANUARY REGARDING OVERCHARGES AND HIGH CHARGES AND CHARGING FOR LINES CANCELLED IN NOVEMBER LAST YEAR ! SINCE HELLO PETER REPLY 13 MAY - NO FEEDBACK FROM TELKOM OTHER THAN REQUESTING THE SERVICE CANCELLATION FORM SENT TO THEM IN NOVEMBER AND AGAIN IN FEBRUARY AND MAY???????
HK
Heather K's update18 May 2016, 07:31
Reviewer Update
LINES HAVE BEEN SUSPENDED THIS MORNING !!!! I HAVE BEEN DEALING WITH TELKOM SINCE JANUARY REGARDING OVERCHARGES AND HIGH CHARGES AND CHARGING FOR LINES CANCELLED IN NOVEMBER LAST YEAR ! SINCE HELLO PETER REPLY 13 MAY - NO FEEDBACK FROM TELKOM OTHER THAN REQUESTING THE SERVICE CANCELLATION FORM SENT TO THEM IN NOVEMBER AND AGAIN IN FEBRUARY AND MAY???????