BILLING ENQUIRY GOING BAD

Yesterday, i had an billing enquiry! Just to find out i have been paying for old subscribtion as well. Here is my 2nd chat, as the 1st Chat was rude and unprofessional and telkom just cut our chat?????

On this chat below, where i was assisted, you will see I ASKED NUMEROUS TIMES if the corrected subscribtion was stopped, and i was assure that Old subscribtion was stopped, and i am being credited for extra money i paid, my email is still working and the Unlimited package is still working!!!!!

WELL I HAVE BEEN DOWN ON INTERNET FOR MORE THAT 12HOURS, HOW *********** IS TELKOM, THIS IS VERY FRUSTRATING. I LIVE IN A SMALL TOWN, I DO ALL MY BUSINESS ONLINE AND CANNOT AFFORD TO BE WITHOUT INTERNET, I WILL BILL TELKOM FOR THE LOSSES OF MY BUSINESS FOR THEM BEING *********** AND NOT DOING THERE WORK AT ALL.

What now telkom, I want my internet working at the latest by 12h00 pm today???????