Billing Enquiries
<p>This has been an absolute frustration. Upgraded my telkom line to 10mb promotion package on the 13th of January 2017. Since then I've been battling with this line.(separate reviews)</p> <p> </p> <p>Never even close to 10mb. According to Telkom Call centre the fastest the line should be is 8mb!!!! Wow!!! Would be nice if they tell you that in advance. Never will get 10mb. But that is besides the point. Fastest I have had so far is 6.5mb down with intermittent connections or complete downtime. On average it runs between 4mb and 6mb...if it runs at all. Get handed from one department to the next. So far still unable to resolve the speed issue. If it is infrastructure do NOT advertise that the line speed can do 10mb.</p> <p> </p> <p>Still besides the point. Received my latest telkom bill the 10th of February 2017. The pro rata charges for the difference in speed I understand. Promotion discount not app**** on this...??? Why not. Promotion discount only app**** for the future subscription for Feb - March.... Next I requested an explanation why I paid for long distance national calls while I have the Weekender Evening Subscription.(This was active since inception) Who cancelled this because a period I was charged at Call More rates...two weeks and then activated again..??? And the final big one...General Service charge of R1000 Excl Vat...??? For what was this. Nobody on online chat or Billing enquiries(10210) were able to give me an explanation for any of these.</p> <p> </p> <p>Incompetence really. How do you charge customer if you cannot explain what it was for. For the service charge I got a few different explanations. (Charged for the router received...on contract????) (Charged for repairs on Telkom faulty line) (Charged for site visits) What next. The line has never worked properly. The adsl is useless. Not even Youtube runs smoothly...and that is if it works... Please assist?!!</p>