TN
Trevor N

1 reviews | Active since May 2019

23 May 2019, 11:44

Billing during a suspended service period - ********l

My Telkom account was suspended in early February 2019, but the billing continues to date. Why must I pay for months that I never had service. Contacting the billing department to resolve has been a waste of time as the cost to remain holding on is wasting my celluar minutes. During ths period of suspension, Telkom still contacts me on my celluar to offer additional services and products. I will never do business with Telkom, until my billing is corrected and the periods of no service has been credited to my account. I will only then settle the corrected account and resume my service. I'm sure that the CPA, protects consumers against businesses that operate in this manner. Seeems Telkom is happy to receice ongoing payment for services not rendered. Lets see if now Telkom will address this matter and correct the billing on my account.

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