Billing done in the ****tiest way ever

I have signed up for a telkom landline around August 2017 only to be connected at the end of October 2017. Had **** will telkom hadn't been explained that i will be charged a month of usage for November which is fair enough and my October pro rata charge which was good and fine with me not knowing I'm now expected to also pay a month in advance aswell bringing my bill from an expected 450 rands to 780+ on one bull which my grand mother needs to pay at one go as a pensioner this is bull **** and now when I want to move this line to afrihost because of ****ty service I'm now being told I cannot do this unless I go to a store with my grandmother who can barely walk and isint good at english or send an email and wait 21 working days. I set up this account and also app**** for extras without even the consent of my grandmother and yet i cannot edit the account even though im not even cancelling it all together. Pathetic pathetic pathetic i can't wait for telkom to meet the competitor and then have no option to fix all they ****ty processes.