Billing Disputes, Lack of Assistance and Customer Service!

I am absolutely disappointed with the service!

I have been: - Put on an incorrect internet package! - Double charged for 6 months with a package that I was suppose to get 6 months discount of what I am paying and then later increased! - Still have the audacity to charge me extra for a day late when I've been paying double all along! - Called and made disputes more than 10 times! - My matter was said to be dealt with and still nothing! - Emailed managers, enquiry and billing department and still nothing! - Went to the store twice to deal with this matter (Sending me up and down to billing department when they are doing nothing about it - staff takes it as a joke) - On the other hand, network is slow and internet is cut off most of the time. - I still have emails saved with convos to this matter.

What is going on ? Is there nobody to assist?

I am very disappointed and I'd like a refund on the extra cash I have been giving. I don't think I will ever use Telkom again after such services and not keeping to their word.