Billing Dispute Not Resolved

Telkom has added a 10 Gig softcap to my uncapped ADSL account and backdated it for 2 months.<br> <br> I logged the dispute as soon as I received my bill for the month. The dispute has been open for more than month. I received my bill for September and it still shows the incorrect amount, as well as interest charged for an apparent short payment.<br> <br> I do not know how you can add a service without the account owner requesting it.<br> <br> And how you add a cap on an uncapped account I do not understand.<br> <br> Please Resolve this issue ASAP as it is unacceptable