Billing Dispute

Since last week I have been enquiring about my billing, and no one is addressing the key issue am raising.

Firstly, I tried calling the customer service number several times but the bot keeps routing me to the same starting pointing and never reaches a consultant for help.

I went into a Telkom store for assistance and that too did not help much.

I have sent several emails and reached on social platforms and the response I get does not address the issue. No one is giving me clear explanation - nonsense.

They keep telling me that I exceeded my allocated call minutes hence I was billed for additional spending, but no one is addressing the issue of the balance I brought forward with the screenshots showing my balances as proof that I never depleted my allocation but yet the billed me extra.

Telkom is no longer reliable; customer service is becoming terrible and frustrating.