Billing dispute as usual!!!! ??

I don't understand why a person always has to write a review on here for Telkom to get things done. Like always, customers service sucks!!!!

I have been trying to suspend one of my contracts with no success. I'm being billed for two contracts even after going into the branch to get one of the contracts closed.

The first contract came to an end and i upgraded with selldirect (huge mistake). After FINALLY getting the line activated and "upgraded" to 80G @R507, i discovered that the old line (40G @R439) was still active. What's worse is that I'm paying two different amounts for 40G of data. The "upgrade" is still on 40G!!!

I AM NOT GOING TO PAY FOR BOTH ACCOUNTS!!

I need one of these to be canceled! Since the upgrade was not done, i want to go back to my old contract.

PS: I'll be back here again as i need to change bank accounts. Unless proven wrong but i highly doubt it...