IM
Isaac M
1 reviews | Active since Apr 2016
15 Apr 2016, 23:18
Billing dispute and horrid service
My account has been suspended since 10 March 2016, apparently due to non payment. I visited the benoni branch and the consultant could not explain as no amounts were outstanding instead I am overcharged. She advised that I call the contact centre. I have called numerous times since and but the matter has not been resolved instead \ESCALATED\" nowhere"
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Telkom's replyOfficial
16 Apr 2016, 09:17Hello IMashego,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224238.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224238.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Telkom's reply16 Apr 2016, 09:17
Official
Hello IMashego,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224238.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224238.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team