Billing dispute and dead lines

<p>We had dead /faulty lines from 16 January 2017 that were repaired on 27 February 2017 - Where are my credits for the 7 faulty lines??</p> <p> </p> <p>Requested adsl upgrade from 4mbps line to 8mbps line on 27 Feb. On 14 March I rolled back the request as Telkom is unable to provde the 8mbps line but you were very quick to charge me for the 8mbps line you cannot provide - where is my credit for this charge for the upgrade that never took place?</p> <p> </p> <p>Currently have a line that has been dead for more than 2 weeks for which there is no response.</p> <p> </p> <p>Why is it so difficult to receive any service from Telkom?</p> <p> </p> <p> </p>