Billing Dispute and Bad Service

I phoned the call centre a month ago to find out what my billing amount will be, I then disputed the amount and the dispute was escalated .its almost a month later and not a single person has contacted me to sort this out.<br> then I contacted the call centre 2 days ago to enquire if I can pre book my cellphone for my upgrade. the lady that assisted me was very helpful and escalated my request to the sales department and advised me that the sales team will contact me on the same day. it is now 2 days later and counting and still no call.<br> <br> it is disgusting that the call centre gives good service and the other departments don't bother doing their jobs.<br> unfortunately the call centre is the point of contact and gets the brunt of upset customers.<br> <br> <br> I hope that my complaint will get my issues resolved and that Telkom will open their eyes and grab the guilty departments by the scruff of their necks to improve their service