Billing Dispute

I am extremely angry and disappointed in the service I have been receiving from Telkom !!!!December 2023 I was contacted by a third party company selling contracts on behalf of Telkom. The lady informed me that I am due for a contract upgrade and offered me a contract for more data and the same amount I am currently paying. I took the contract and the data sim was delivered to me. I then went to the Telkom store to activate a multi sim on the new contract and was informed that I now have 2 contracts and my current contract will only end mid 2024 and not end of Dec 2023. I told them I want to cancel the new contract immediately as the sales person **** to me.

I was informed that if the contract is canceled within 7 days I will not be charged any fees. I canceled the contract within 7 days and believed everything is sorted.

End of Dec 2023 my account was not debit and I made an eft payment for my old contract as I have cancelled the new one.

Jan 2024 I received my Telkom invoice where I was billed for a contract cancelation fee , was billed for my old contract, was also billed for a failed debit order. All of this did not make sense to me. I called Telkom billing dep many times to try and find out what happened to my account.

I then decided to do my own investigations as Telkom failed to assist me. The third party company selling on behalf of Telkom changed my bank details to my old bank details without my concent. From Dec 2023 to date Telkom has been trying to debit my old bank account which I barely use.

I called Telkom billing department explaining the whole situation and requesting proof where I gave concent to change my bank details. There was no support and every agent you speak to tells you a different story. I was asked for 3 months bank statements from both bank accounts , to remove the debit order rejection fees. Received no feedback!

In short, my bank details were changed without my consent and I am being charged all types of fees for their incompetence. I keep on receiving sms's telling me I owe them and should make arrangements to pay.

I have open cases for almost 2 months now and this is not being resolved Telkom is just continuing to debit my old bank account and charging me for nonsense.

Telkom please sort out this mess!!!! And stop blaming customers for your incompetence!!!!