Billing disgust

<p>I have had two telkom data sim card account with Telkom for the last two years. Every month an amount of R228.00 gets debited from my bank account. Two months ago, 28 February 17, amount of R512.36 was billed. To add insult to injury I previously raised a billing inquiry regarding these charges on 4 March 17 ref 587396, of which no telkom representative has any feedback on. On Wednesday, 23 March 17 I went into a Telkom mobile store in Parow centre, was assisted by an agent, who firstly could not access the billing inquiry as this was logged by a Telkom direct store, and mobile stores operate on different systems?? And finally after spending more than an hour on the phone with the billing team, the call was no snooner resolved???</p> <p> </p> <p>Prior to the incident a Telkom rep advised me in N1 City, with name of Angelo, as my contract comes to an end I can renew it with the existing benefits or continue with the contract and only be billed the agreed amounts. Telkom is now billing me out of buddle amounts which explains my R512.36 billing amount and offers a 2 credits in the form of 312.32 and 275.50 as sms'd to me by telkom on 23 March 17. I am still currently no where closer to cancellation as the in-store agent keeps referring me to call billing team. No one accepts responsibility and the matter is being handed from pillar to post with no resolution. </p>