Billing disgrace by telkom

i fail to understand how in this day we can be conned. signing up for a specific contract then discover i am incorrectly billed and for how long ? I Demand my billing be rectified or cancel my subs. No escalation channels exist coupled with extremely rude, uneducated rural individuals with no concept of customer service. They claim positive share pricing but the business on the ground SUCKS........I demand this matter be dealt with the greatest of URGENCY and NOW.