Billing Discrepancies & Breach of Contract/Promise

I would like to express my frustration regarding Telkom’s disingenuous behavior to its customers. I have been on 20Mbps DSL UNLIMITEDhome Lite (Uncapped) for R399pm for 6 months and thereafter R699 as Lockdown Promotion since June 2020. However, Telkom has been charging my account different amounts as an when they saw pleased for that particular month. The following are the different amounts that were debited from my account in 2020: June – R320; July – R403, Aug – R279, Sep – R407, Oct – R399 + R100, Nov – R850, Dec – 155.21, Jan 2021 – R400.27, Feb 2021 – R399, Mar 2021 – R399, Apr 2021 – R399 and May 2021 – R699.

It should be taken into consideration that the May debit order came after Telkom has sent me an SMS on 26 April 2021, to notify that “Telkom is continuing to assist customers during this difficult time” and as such my DSL 6 month discount promo will be extended. “That’s right, you will continue to pay the discounted subscription rate.” I therefore want Telkom to abide by its promise and rectify my account accordingly. Last week Wednesday, 19 May 2021, I spoke to Andile Buwa who promised me that his supervisor, Thulisile will get back to me and to date, she is yet to give me a call.

For your ease reference, my Acc Number is *** and you can also refer to you clients SMS records, particularly for the date of 26 April 2021, 19h:02. AND PLEASE DO THE RIGHT THING!!!