cM
craig M
1 reviews | Active since Oct 2014
14 Aug 2017, 20:27
Billing discrepancies
I use the Telkom app to keep track of my monthly bills per device.
I have contracts to the value of R350 + R169 + R100 + R249, however when I review my bill on the app the amounts are astronomicaly inflated. R699 + R896 + R150 + R896.
I phoned the accounts department and they say they cant help me. They cant provide a breakdown of these charges or which contracts they belong to (laughable).
I go in store and they tell me to contact the same *********** billing department that dont even know what they billing me for.
I also cancelled my adsl contract effectively from 13/08/2017, they can't confirm the cancellation even after providing proof.
They can't even confirm the amount I will be owing pro rata for August 2017.
I am contemplating having my bank block the debit order so this company doesn't commit ***** on my account.
If someone of intelligence could resolve the issue it would be appreciated.
Helpful (0)
Replies (4)0
Replies (4)cM
craig M's updateReviewer Update
15 Aug 2017, 15:12I phoned Telkom now and lady was very rude in billing department. They also said the cancellation order is on the system but it is my responsibility to phone sales and have them complete order.
cM
craig M's update15 Aug 2017, 15:12
Reviewer Update
I phoned Telkom now and lady was very rude in billing department. They also said the cancellation order is on the system but it is my responsibility to phone sales and have them complete order.
cM
craig M's updateReviewer Update
15 Aug 2017, 15:13Now their systems are off line, wow people avoid this company.
cM
craig M's update15 Aug 2017, 15:13
Reviewer Update
Now their systems are off line, wow people avoid this company.
Telkom's replyOfficial
16 Aug 2017, 14:00Hi craig1986
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply16 Aug 2017, 14:00
Official
Hi craig1986
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
cM
craig M's updateReviewer Update
16 Aug 2017, 14:22I have given your company mybdetails many times, get it from ***/08/15 0306
cM
craig M's update16 Aug 2017, 14:22
Reviewer Update
I have given your company mybdetails many times, get it from ***/08/15 0306