1 reviews | Active since Jun 2016
BILLING DISASTER
<p>I signed up for fibre in February 2016, after many phonecalls and two failed attempst i was connected on 10 May 2016. I recieved my first bill on the 15th of May 2016.</p> <p> </p> <p>The package i signed up for wasFibre data + voice 40Mbps, 100 Gigs softcap for R1199 per mth, 50% for the first three months.</p> <p> </p> <p>My first bill came to R 2,377.95. Telkom charged me R 984.58 for softcap data from the 8 March 2016 to the 11 May 2016. I didn't even have a fibre line then?? They charged me full price for my package .</p> <p> </p> <p>I have called their call center several time with no luck and can't seem to find another contact who can help as the call center agents are not able to help and resolve the query.</p> <p> </p> <p>At this point i am ready to Cancel the contract and as Telkom have not been able reslove and rectify their mistake. </p>
Hi bretal
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Hi bretal
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Hi Telkom,
I did get some refunds on my latest bill, however not all and i am unable to relate it to any of the amounts i requested. You have once again also billed me for the incorrect amount.
This unacceptable i have sent an email to ********** please confirm that this is the correct email address. You call centers just give reference number and cannot provide detail. I request that a full breakdown and explanation of the refunds given as well as why my bill is always incorrect. Surely you should be able to correct this easily.
Regards
Hi Telkom,
I did get some refunds on my latest bill, however not all and i am unable to relate it to any of the amounts i requested. You have once again also billed me for the incorrect amount.
This unacceptable i have sent an email to ********** please confirm that this is the correct email address. You call centers just give reference number and cannot provide detail. I request that a full breakdown and explanation of the refunds given as well as why my bill is always incorrect. Surely you should be able to correct this easily.
Regards