BILLING DEPARTMENT FAILURE

Absolutely **********. I paid the amount they said was due, after they suspended my account saying that I owed that amount. The billing department can see that there's a reflection, BUT REFUSE TO ALLOCATE THE AMOUNT THAT I PAID TO THE AMOUNT DUE, EVEN THOUGH THEY CAN OBVIOUSLY SEE IT - THEREFORE, HAVE NOT TURNED ON MY INTERNET FOR AN ENTIRE WEEK. TELKOM, WHAT MUST HAPPEN? SORT THIS OUT.