1 reviews | Active since Jul 2013
Billing department a Joke
<p>After 21 days of no service on both my telkom fixed ADSL lines in february I was told my invoice would be corrected adequately but my April invoice is due and I owe close to a full bill again. Ontop of that I downgraded my one line back to just a normal telephone line and the service was suspended imidiately but i am still being charged. </p> <p>If i do not pay by the 14th of May they will again suspend my line and charge me reconections fees all due to me not knowing the correct payment amounts and no one has corrected anything.</p> <p>I pay roughly R2200 a month for 2 fixed line packages if you devide that by 30 days you find its roughly 73 a day now times that by 21 days and you get an amount of roughly R1533 I should be getting credited on and less the 2 meg uncapped service of my bill shouldnt be more that about R300 for april yet its sitting at R1900 after their calculations. </p> <p> </p> <p>All I want is for 1 month of good service and not one issue. my line is turned off every month due to me waiting for managers supervisors or call center agents to resolve problems, My bills on my cell phone are esculating and no one seems to care. I truely hope someone can join the game and destroy your manopoly on this country. You are a huge disaster and let down to south africa. </p>
Good day steveeras
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Telkom Social Media Team
Good day steveeras
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
