LH
Leon H
1 reviews | Active since Dec 2017
12 Dec 2017, 07:42
Billing - Debit order
I've recently decided to take advantage of Telkom LTE offer 10GB / 10GB. However, ever since the inception of the LTE contract there's been absolutely NO monthly subscription debit order payment deducted from my bank account. Because of Telkom's Billing Administration issues, this has now tarnished my credit rating score. I have made contact with Telkom via their call center and has advised the Agents and requested for someone to at least contact me to resolve this issue. Still trying to fathom why I need to beg them in-order for me to make payments. Please Telkom you need to fix this and make contact with the Credit Bureau and salvage my credit reputation.
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Telkom's replyOfficial
25 Dec 2017, 12:44Hi Ravenhash,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Mobile department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply25 Dec 2017, 12:44
Official
Hi Ravenhash,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Mobile department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
LH
Leon H's updateReviewer Update
19 Jan 2018, 15:43So today my Telkom LTE Service has been suspended all due to Telkom *********** permanent/contract staff failure to initiate a debit order . What now.
LH
Leon H's update19 Jan 2018, 15:43
Reviewer Update
So today my Telkom LTE Service has been suspended all due to Telkom *********** permanent/contract staff failure to initiate a debit order . What now.