Billing debacle ***

<p>My November 2016 came with an charge of R500 for extra data, although the credit limit on my account is R0.00. To add insult to injury a charge of R14.53 for CLIP was added, although this is a data account. This was neither requested by the customer or desired. Telkom was informed on the 30th of November 2016 (reference ********** 3) of this erroneous charges but to date I have been moved from pillar to post with no amicable solution. The December bill came with a charge of R8.50 for CLIP. Another call was logged (21/12/2016) with Telkom to try and sort this out. The response has been that it will be escalated. I have made numerous calls and visited the Benoni twice or thrice to sort this bill to no avail. Telkom has handed me over to debt collectors (nudebt) who are threatening to blacklist me. Why such threats when this charge is in dispute, and I have made every effort to sort this in an amicable manner? Please Telkom come to the party. </p> <p> </p> <p>These charges need to reversed as a matter of urgency. Please Telkom this is not a way to treat your customers by remaining mum when there are queries on ones account. I will be seeking legal opinion. Enough said</p>