JS
Joshua S

1 reviews | Active since Mar 2013

07 Dec 2016, 15:03

Billing crisis

<p>i just called the call centre to find out why i got debited more than what i was told is due by another agent on saturday. And today am told i was debited more, cause my account has been handed over. Without my knowledge i am have been handed over, without skipping a single month on my invoices ever since i have been with telkom I HAVE BEEN HANDED OVER. And according to the agent i spoke to today, if you are handed over, telkom can debit you any amount they want. Today am seating with a risk of having my line cut off, my business suffering and paying extra on my bank fees for unpaid debit order that i did make provision for the funds, as per my Saturday call centre invoice. And telkom also wants to charge me R130 for unpaid debit order on my next invoice. You have been a pain in my life for the whole year and am mot expecting any call from you cause TELKOM DOESNT CARE. </p>

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Replies (2)
Telkom
Telkom's reply07 Dec 2016, 20:13
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply16 Dec 2016, 22:45
Official

Good Evening,

Apologies for the delayed response, please could you provide us with the affected number and your id number so that our team can investigate and provide you with a resolution.

Regards

Hilary

Telkom Social Media Team

Best regards,