Billing complaint ignored for the entire year

This is the 3rd complain about same problem, Telkom always promise to resolve it, but never does.<br> <br> On the 11/02/15 at 15h08, I called Telkom from *** number to upgrade my Speedline to 10MB & 50GB data (order #: ***A) , and was assisted by consulted called Thobeka Luthuli. She told me that my total monthly bill is R469.00 exclude calls. But when I received my bill it was over R1000. <br> <br> I have been complaining to Telkom for almost a year now but they always promise me that it will be corrected the following month, but never do so. I have asked them to listen to the recording in order to prove my claims, but they refuse to do so. I then asked them to cancel my package and they also refuse that, but told me that I'm on 24Months contract. I don't remember agreeing to such contract because I didn't even get the router as a proof. When I asked them to send me the proof of such agreement they also refuse. <br> <br> I have spoken to many consultants who promised me that they will investigate, but never come back to me. They have been closing my disputes without consulting me. I will use all the media platform to complain until it's resolved.