EM
Elony M
1 reviews | Active since Mar 2016
13 Jun 2021, 09:35
Billing complaint
My billing for the month of June is incorrect I was charged for a contract that I canceled and additional R540 which I do not understand where the charges are coming from, I called the call centre twice, they advised it was data that I bought. I know how my billing works and never when I buy additional data does that get charged as a separate billing, can my bill be sorted out asap as this is extremely frustrating. Can the amount for the contract canceled be removed as well. Why do I get charged for this.
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Elony M's updateReviewer Update
15 Jun 2021, 12:35Still to date no feedback from you guys, I have called your call center numerous times and the agents are just not able to assist me at all, my billing has not been fixed they all say they will log a call and I will receive a sms but nothing that is pathetic service. I need to have this bill sorted out asap as the payment due on the 21st.
EM
Elony M's update15 Jun 2021, 12:35
Reviewer Update
Still to date no feedback from you guys, I have called your call center numerous times and the agents are just not able to assist me at all, my billing has not been fixed they all say they will log a call and I will receive a sms but nothing that is pathetic service. I need to have this bill sorted out asap as the payment due on the 21st.