KDP
Kerry-Lee Du Plooy-Hitge
1 reviews | Active since Mar 2018
12 Mar 2018, 11:12
Billing Complaint
Good day,
I have been trying to sort my bill out as i took out 2 ADSL lines last year around April . To date i should have paid around R 12000 in subscription fees, when i review all my debits and EFT payments, i have paid around R 30000.
When i call in, i was told i was in arrears. This is impossible. I should be in credit.
I NEED this sorted out or cancel both my lines and i will move service providers.
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Replies (1)
Telkom's replyOfficial
03 Apr 2018, 09:18Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply03 Apr 2018, 09:18
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,