BILLING - CHARGED FOR SERVICES NOT RENDERED - INCOMPLETE INSTALLATION

<p>My name is Tebogo Matsego. I app**** for Telkom unlimited wifi in Dec 2016 (special running till 31 March 2017). I went to Telkom Mall of the South and specifically requested for my old land line to be deactivated as i would no longer be using it with the new line - however i requested that i keep the same number, in other words i requested for my number to ported to the new line. I signed all relevant documents and was given a receipt and was told the turn around time is 4 to 6 weeks as most technicians were on leave. I waited for at least 4 weeks and started making follow ups. I went to Telkom The Glen and they assured me that a technician has been assigned to my house. Indeed a technician came on 10th Feb 2017. He worked tirelessly for 3 consecutive days and then informed that he could not connect the port. All other connections were done however the wifi was not connected due to the problems with the "port". I followed up and called Sales, Billing and Technical departments on numerous occasions and have been told a technician will be dispatched. Bear in mind that there is only a telephone line and an unplugged and non working wifi modem - bang on t he 21st February 2017 i recieve an sms stating that I owe Telkom R474.31 on my new line ( ********** 224) which i havent used. I would like to receive an itemised billing for this charge. I am more that willing to pay for the rental line. As it is right now Im still receiving sms stating that I owe Telkom R2413.46. When i seek assistance from Telkom The Glen they dont seem to know what is going, they are useless and always passing the buck, they told me to go Mall of the South where i did the initail application. I refuse to pay something i havent used. Please could someone at Telkom look into this and dispatch a technician to finish off what they started then i will pay. I also would like to receive a comprehensive account - itemised billing to understand how i ended up owing so much for services i havent used. Telkom please sort this mess out! I went to Telkom The Glen again today and was told that Telkom is offline nationwide and no one was able to assist. Im super annoyed, disappointed, and i really wonder if this will ever be resolved.......lets wait and see!</p> <p>Telkom charges for services not rendered, i wonder if my account will be handed over due to non payment!</p> <p> </p>