Billing Chaos That Needs Immediate Fixing

I am extremely dissatisfied with the billing service from Telkom.

Initially, three separate accounts were opened under my name, which resulted in three debit orders being deducted from a single bank account. After numerous calls and follow-ups, this issue was only partially resolved, as it was reduced to two debit orders instead of being corrected entirely.

From the very beginning, I clearly requested that debit orders be processed on the 25th of each month, as that is when I receive my salary. This was not a new arrangement, as my previous experience with Telkom (being their customer for more than 8 years, followed the same billing date without any issues. Despite this, deductions continue to be processed on the 20th, disregarding my request.

This ongoing error has caused multiple unpaid debit orders, resulting in bank charges on my account. To make matters worse, Telkom is also charging me penalties for these unpaid debit orders—charges that are a direct result of their failure to adhere to the agreed billing date.

This situation is both frustrating and unacceptable. I have made several attempts to resolve it, yet the problem persists. I urgently request that Telkom:

Consolidate my accounts correctly into a single account Ensure only one debit order is processed If they can't consolidate- update the debit order date to the 25th as requested on the 2nd account Reverse any unfair charges incurred due to their billing errors

I expect this matter to be resolved promptly, as it has already caused unnecessary financial strain and inconvenience.