LE
Lukas E

1 reviews | Active since Mar 2013

11 May 2015, 08:36

Billing Cancelled Clients

Hi, <br> <br> I went to the Telkom store in Menlyn to cancel my phone line on the 25th of January 2015. I was informed that there is a 30 day notice period. When I contacted Telkom in March they informed me that my account could not be cancelled as there was another service still active on my account at the time. They then told me they would cancel my account in March after I made contact with them through Hello Peter.<br> <br> However, I am still being billed for a line that has not been active since the end of January. This is unacceptable and I am expecting a reimbur*****t for the amounts wrongfully deducted from my account.<br> <br> Regards, <br> Lukas

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Replies (1)
Telkom
Telkom's reply11 May 2015, 10:12
Official
Hello luke_e,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Cancellations Department and feedback will follow. Ref: SM109819

Apologies for any inconvenience caused.

Kind Regards
Tebogo Nash
Telkom Social Media