Billing

My bill for August came off as per my bank message at 8:32 pm and reversed immediately after that yet there was money in the account but my bank statement shows my debit order ran before that already. So I requested from Telkom to re debit me on the 5th nothing was done I called this morning again 3rd call in the last few days including emails and no one can tell me what time the debit order runs why they can't re debit and why I can't speak to the collections department to sort out this matter. Years and years of being with telkom mobile and this is what you get no one that really can assist you. The bank says its telkom telkom says its me all it is a blaming game and all I want is my bill to be paid What the ****