Billing and Poor Internet service

<p>Dear Telkom</p> <p> </p> <p>At which point in your lucrititive business will you start respecting me as a paying customer. Last week i made a complaint about you not debiting my account and still sending me an email and sms saying my account is in arears whilst you failed to debit my account as i made arrangements at a Telkom outlet store in Rosebank. Now my interment has been cut to 1Mbps from 2Mbps whilst i am paying for 2Mbps, please explain this? It has been going on for almost a week now and i keep getting told the call has been logged ect, how log does it take your techinicians to resolve a call?</p>