Billing and Network Outage

I have two contracts with Telkom, and I am unsatisfied with the way Telkom has been handling their procedures. I got billed the previous month when my account was suspended for no apparent reason [missing funds], as I sent my banking statements to prove that there were funds in my account.

I spent over a R1000 on data the previous and I also got billed for a service I never received. I was never reimbursed for the cost incurred for the period of September. The only thing I received was a text message that my case was resolved. Unfair practice from Telkom, when both the parties are not happy.

I am already regretting opening up an account with Telkom, as their network is very terrible. I have lost connection on many occasions with their consultants.