Billing and hand over for no service

I have been battling to solve an issue of returning a product to Telkom since August 2016. After battling with the operators on 081180 and having this matter escalated ( I assume another word for “DO IGNORE” I visited the Telkom closer shop. The manager was very helpful and after a couple of visits he knew the case without me saying anything. After a couple of weeks the matter was “resolved” in such a way that he made a screenprint of the case on file.

I followed this up to finalize the matter on a small outstanding issue that he could not give detail for but again referred me to 081180. I called this no and was told by the operator (identified) that the account was to be cleared in 7 -10 working days (he could see that on file) and that I could call back on a certain date to confirm it was done. I called on that date, a new operator (identified)and she saw nothing of what the previous operator said, again she escalated the matter for a call back.

Meantime Telkom has handed this matter to a collection agency called Nudebt. Also a company who does not react on phone calls or emails (should not be in business)

I also tried the sms way, even email to ********** as seen on a previous post on this site. I do not know what to do next, there was a time when you could speak to the relevant department and sort out problems, now they will call you back which never happens and problems are not solved.