Billing and data usage

Hello Peter<br> <br> 24 April I logged a case with Telkom for them to investigate what has been using my data that within an hour about a gig of data has been depleted. I never got any help except for managers and agents saying they'll sent my query to the back office for feedback that I never recieved. 4th of May I posted here and got a response within an hour promising to look into the issue. nothing was said to me but from July & August my data was fine until now. 1st September I had 1 gig Data and on the 3rd the data was depleted. the 4th September I logged a case which i was told the turnaroung time is 72hrs. know my history with telkom i called a week later & was told to call in 2 days. when asking about the 24 April case i was told it is still opened & they are investigating. meaning the one i logged 2 weeks ago will take 6 months. i'm left with 12 months on my contract with telkom this means i'm paying for something i'm not using. every agent i speak to says they'll escalate but nothing ever happens. Today i've spoken to a manager who promised to call me back on Monday after he's investigated where is the hold up. I am sooo fedup with telkom & their service.