Billing and customer service horrible

There's a billing problem on Telkom side for 2 of our phones. I have tried to speak to them on 5 ocassions over 2 days been dropping the phone in my ear cause they don't know what to do. I'm now disconnected on my side. I now spoke to a guy at Telkom from 20:34 for 24 minutes and then he placed on the review list without helping me or telling me what's the problem. Was holding for 20 of those minutes and he just drop the call to reviews. Obviously had a bad review but horrible customer services and still no reconnection. Well done Telkom.