Billing and Customer Service

<p>We have had such issues regarding Telkom. I will never have a internet line with you again, we have been waiting a response on debit order that was not permitted, nevermind the fee that was taken off, that was not agreed apon. I have been in on every email my boyfriend has sent to you. And as he claimed a carrier ***eon would be a hell of a lot faster. It is a disgrace and I feel that the service has been shameful. We got a line in and ever since then it has been an issue after issue. We got it so that I was able to do my online courses at home after chemotherapy. Do you think that I have had reliable internet connection? No. We have cancelled our line obviously one month notice as thats how it works. thats a total of 2 months and all I need it for was Mondays and Wednesdays. When I have had to attend online. Going back to do summery of my notes has been easier doing it at work. I dont see it as fussy at all seeing as we dont even use it but pay a monthly service for it everyday. You think I would upgrade my line? No. Never. Why when you cannot provide what you promised to in the beggining. Its a vicious circle of cat and mouse. This is a big company which you may feel oh not to worry about one dis satisfied customer. It has become a conversation amoungst friends and our own comapies. So Telkom your loss now. With the way things are going and with being a discussion spoekn amoungst many it shows you need to really work harder at ensuring you are providing your customers with the service you chanrge them monthly. </p>