Billing and Contract

What am I getting billed for? I told telkom i was moving house and they were going to move my line. unfortunatly the place i moved to could not get wifi and could not even get a telephone line. telkom appologised and said they had/would cancel my contract... which they then phoned and confirmed that it had been cancelled. (this is around a year ago) anyway about 4/5 months ago i receved an sms from telkom, I then checked my emails and soon realised that i was getting billed.. not for my whole contract but i'm still getting billed for "something". the telkom stores at the mall say my contract is cancelled on their system and had no idea why i was being billed, i had to phone in and ask; they gave me a reference number and said someone will call me.. its been almost 4 months.. and well, no one has called..

the lady i spoke to on the phone said there must've been an error etc but I'M STILL BEING BILLED MONTHLY! I'm sure my contract is meant to be over now?

I just want to know what i'm being billed for if i dont have a phone line or wifi? how can you charge me R200 a month when i don't have any products or services.

Please can someone phone me and sort this out. i was very happy with telkom until now. I would love to use you guys in the future but this is hindering my oppinion :(