Billing and Collections, ****ty Service

I am beyond frustrated with Telkom. On the 3rd of January, I made a call to the call centre to change my debit date from the 5th to the 20th. The agent then informed me that, it will only be effective as of February as my account will be debited on the 5th of January.

I agreed, I then asked her if my account will only be debited on the 20th of February, not on the 5th too, she confirmed that no deduction will be made on the 5th.

On the 7th of February, I see that Telkom tried to debit the R249. I called the call center, the first lady I spoke to, I explained what had happened, she said she will log a case and also request for a team leader to call me. I waited a couple of hours, and I did not receive any call.

I called again, spoke to a very rude agent, whom I had to explain the same story to, in her defense she tells me that the debit was for my December usage.. I told her they need to listen to the call I made on the 3rd of January, the agent assured me. My account has been compromised, its my credit rating that will be affected, I still requested to speak to a manager, she hang up on me.

Called in again, spoke to a 3rd agent, and tgis time i refused to explain what had transpired, I simply wanted a manager, and I was told to wait for 72 hours which is bull****.

Out of anger and not being assisted the whole day, I canceled the service with immediate effect The next day, i received an email that R498 will be debited on the 20 of February. I called again, had an hour long conversation with an agent, still wanting to speak to a manager, it did not happen. I called again , spoke to some lady, she was able to escalate my matter to a team leader via email I was even included in the mail 5min later, the team leader, called me and i explained what had transpired, I made him aware that I shouldn't be penalized as their employee gave me inaccurate information. He then told me that He will write off the unpaid fee charges that will be charged on my account and he will call me on the 9th by 2pm, to provide feedback. I was hopeful that my issue will be resolved.Till today I am still waiting for that guy to call me, I sent him emails, he does not reply

20th of February, Telkom debits the R498. 25th of February, they debit again R498. I called to enquire again, and I am told it was debited by their collection department. As soon as its reflects, they will either refund or credit me. While i wait for my refund, last night i got 2 invoice, one stating final invoice, R205 will be debited on the 20th of March, unpaid fee charges. What sort of **** service is this.