Billing and canellations
<p>On the 3rd March 2016 I requested my line to be cancelled via the telkom online.</p> <p>2 months later I received a bill from my land lord from telkom at my old residence after changing my details on the phone with a call agent can’t remember the name was a year ago.</p> <p>Called in the 21 Nov 2016.</p> <p> </p> <p>From: Conrad Henekom ********** <br /> Sent: Monday, November 21, 2016 9:05 AM<br /> To: ********** /> Subject: Request a call back.</p> <p>Good day I have spoken to your account via telephone, I email your online chat and online email sent 11-03-2016 and again 2 months ago when I received the email.</p> <p>I haven’t used the Telkom line in almost 7 months, I have told them to cancel the line in march already, I have been the most unhappy client ever in telkoms history and I thank god that Telkom will no longer be in the town I stay in thank god for technology, Wisp providers are here.</p> <p>14 June 2017</p> <p>Thank you for chatting to us on 14 June 2017. Your conversation with the agent is available below:</p> <p><br /> Please hold for the next available Agent.<br /> You are currently being assisted by Nozipho Nzimande</p> <p><br /> 9:58:20 AM You: Good Day, Again Im trying to send you an email regarding bills im getting from you regarding my Telkom line. This issues has no gone on for over a year im now under credit blocking cause if your broken system. I moved over to a wisp provider cause of lack of serves I received, on numerous accounts I changed my details on your online systems to my new address, then after 6 months I received no bill. And happened to bumped into my old land lord and she handed me a Telkom letter. I then contacted you again and was told to email my cancellation letter again. And heard nothing further . A friend of mine just got a letter to say that im under debit review due to nonpayment to Telkom.. For the life of GOD……. Cant anyone get this message I refuse to call you from my cell cause I have to pay the bill for that too. As your records should show when last was the ****en line used for anything calls data anything.. I advise you to review this before I take actions further with consumer acts</p> <p><br /> 9:58:25 AMNozipho: Thank you for contacting Telkom Residential Fixed Line Billing Chat , you are chatting to Nozipho ,how may I assist you?</p> <p><br /> 9:59:15 AM You: and falsely black listing me. Sorry for my frustration but im not in the wrong..</p> <p><br /> 9:59:52 AM You: my id number is ---------- im --------- --------------.</p> <p><br /> 10:00:06 AM You: please please can you help me with this ongoing thing</p> <p><br /> 10:02:36 AMNozipho: Thank you for the enquiry Conrad.The account has been handed over to NuDebt Management PTY LTD, with amount owing of R2317.51. You need to contact our main billing department on 10210 / 10213 .</p> <p><br /> 10:04:45 AM You: is that the best you can do to help me. ok ill call them and i swear to god if this goes to court i will close telkom down.</p> <p><br /> 10:06:10 AM You: that’s exactly why i left Telkom no service at all. i will screen shot this chat and add it to my email to the consumer act</p>