Billing and Cancellations

I have had a contract with Telkom since 2016 and it was due for upgrade. I did an upgrade with the R139 10 Gig March special on the 17th March 2018. This upgrade cancelled the previous contract. I then found out on the next day after signing the contract that the 10 Gig deal is meant for Telkom network only. I therefore returned the device and cancelled the contract the following day (18 March 2018). The device was returned sealed!

They charged me R2512 penalty cancellation fee. This was absolute cruelty, why? 1. The employee who issued the contract supposed to have checked the network area where I am staying. The person failed to explain the conditions of the contract, as a result a wrong contract was issued. 2. The device was returned sealed within 7 days

What I have been experiencing is that every time I called to dispute the bill, a different case was opened. The last case was opened on the issue was on the 13th April 2018 (Ref: ********** 3), with the first case on the issue opened on the 30th April 2018 (Ref: ********** 6). The contract was cancelled on the 18th March 2018 (Ref ********** 0). As is stands, I have three unresolved issues from the 18th of March 2018. They have debited the R2992 from my account, despite numerous interventions to attend to billing dispute.