Billing and bad service

Hi there, I’v been having a problem with Telkom for so long now and i even reported the issue last month on the 26August they still didnt resolve the problem what kind of case that takes more than 4weeks to be resolved ? worse part i didnt even request to add 1gig every month to my acc and now i’m asking them to remove this **** for over a month now.I called so many times asking for this case to be resolved no one is helping Case No : ********** 8 I’m tired of Telkom now and i dont see my self taking a contract with you guys again you not the only Network in South Africa.