1 reviews | Active since Dec 2011
Billing and Bad Attitude
I received an sms on the 10.02.15 stating that my service will be interrupted within 48hours, on the 11.02.15 i contacted the call centre i spoke to Zama who was unable to assist with my query she then transferred me to his DUMB SUPERVISOR SIHLE SITHOLE who doesn't have communication skills. I was better off speaking to Zama than speaking to SIHLE. I explained my query to him, he did not understand my query and he kept on telling about their procedure he was not interested with what i'm telling him. He kept talking over when i was trying to explain my inquiry however the RUDE SIHLE SITHOLE he was arguing with me. I dropped the call because Sihle placed me on hold for approximately 20 to 30 minutes while he promised to put me through to his manager, they never gotten back to me \WHICH IS GOOD CUSTOMER SERVICE FROM TELKOM FOR NOT CALLING A CUSTOMER BACK. This is poor customer service. Sihle Sithole does not deserve to be a supervisor. . I'm utterly disgusted by Telkom's customer care. <br> <br> I'm not happy that my services will be suspended because of Telkom. <br> <br> someone call me urgently"
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201436
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201436
Regards
Luleka
Telkom Social Media Team
