1 reviews | Active since Oct 2014
Billing amount not the same as agreed on contract
<p>I took up a WIFI broadband deal with Telkom on a 20 gig day/20 gig night promo, the deal was for R499 inclusive of all costs for a duration of 24 months. Today I'm shocked to learn that Telkom ups my bill to R551 every month because on the statement there's other items that are charged for of which we had not agreed on and it wasn't specified as being part of the bill. I sent an email to Telkom via their website to explaining the anomaly found but no one from Telkom has bothered to make contact with me and if you try to contact their lines, believe me, you'll be even more angry as no response will be provided, if you're lucky to get someone on the other end, you'll probably be redirected to all departments and still get no assistance and reasonable explanation. The Price they are charging me is even more than the 30 day/30 night package. Can I please have feedback?????</p>
No response on from Telkom regardless of whether you complain on their website or Hellopeter... Sucks being a customer that's treated this way after signing up but you're made to feel like a star before they have you in their pocket.
No response on from Telkom regardless of whether you complain on their website or Hellopeter... Sucks being a customer that's treated this way after signing up but you're made to feel like a star before they have you in their pocket.
Still no call from Telkom, their bill on the statement was (R557, which is incorrect and should be R499)... Debit order went through but I'm still not getting a call to fix this even though I'm being cheated by R68.50)_
Still no call from Telkom, their bill on the statement was (R557, which is incorrect and should be R499)... Debit order went through but I'm still not getting a call to fix this even though I'm being cheated by R68.50)_
Had to go on the telkom site and chat and the response I got was amazing... All info incorrect:
I signed up for a 20gig day/20gig night for R499 and now they tell me my package on the system is R599 for the same amount of gigs.
8:50:57 AMStacey-Lee: Thank you.
8:54:51 AMStacey-Lee: Ndumiso, Kindly be advised that your contract fee is R599 per month.
8:55:41 AM You: No it's not, I signed up for a R499
8:56:22 AMStacey-Lee: Ndumiso, you would need to take it uo with your pount of sales as I see the contract is R599.00
8:56:24 AM You: So a 20gig day/20night is suddenly a R599 package???
8:56:59 AM You: What's the number I must call?
8:57:07 AMStacey-Lee: That's what I see on my end. Maybe a mistake was made when they app**** for your package.
8:57:19 AMStacey-Lee: 081128 or 10213.
8:57:27 AMStacey-Lee: Is there anything else you need assistance with?
8:57:42 AMStacey-Lee: I sincerely apologize for your inconvenience caused.
8:57:47 AM You: thanks
8:57:54 AMStacey-Lee: Thank you for using our Telkom Mobile Chat Service, please enjoy the rest of the day.
Had to go on the telkom site and chat and the response I got was amazing... All info incorrect:
I signed up for a 20gig day/20gig night for R499 and now they tell me my package on the system is R599 for the same amount of gigs.
8:50:57 AMStacey-Lee: Thank you.
8:54:51 AMStacey-Lee: Ndumiso, Kindly be advised that your contract fee is R599 per month.
8:55:41 AM You: No it's not, I signed up for a R499
8:56:22 AMStacey-Lee: Ndumiso, you would need to take it uo with your pount of sales as I see the contract is R599.00
8:56:24 AM You: So a 20gig day/20night is suddenly a R599 package???
8:56:59 AM You: What's the number I must call?
8:57:07 AMStacey-Lee: That's what I see on my end. Maybe a mistake was made when they app**** for your package.
8:57:19 AMStacey-Lee: 081128 or 10213.
8:57:27 AMStacey-Lee: Is there anything else you need assistance with?
8:57:42 AMStacey-Lee: I sincerely apologize for your inconvenience caused.
8:57:47 AM You: thanks
8:57:54 AMStacey-Lee: Thank you for using our Telkom Mobile Chat Service, please enjoy the rest of the day.